Raskolnikov Internal Conflict - 1831 Words

Chloee Henley, Period 5 Part I: Reader’s Journal Part I: Comment on a Character I find it very interesting how suspicious of everything Raskolnikov appears to be at the beginning of the novel. Obviously in the first few pages of the novel readers can quite easily identify his internal conflict and the way he goes back and forth on whether or not he should commit his crime, but I find it odd that this intense level of suspicion comes before he has even committed the crime. Most would think that his suspicion of everyone would come after committing his crime, suspecting that people would know what he had done. After meeting with the pawnbroker Raskolnikov goes into the tavern where he has â€Å"one glass of beer†¦ and already looked better†¦ [but]†¦show more content†¦I don’t know about you, but one thing’s for sure. She deserves better. Part II: Comment on the Author’s Style The core of this novel is Raskolnikov’s crime and him coming to terms with himself and the guilt/ punishment that he feels and must endure once committing it. I believe that the way in which the author decided to write his novel, being able to explore Raskolnikov’s mind and thought process I believe is the best way for readers to understand the crime and the punishment. I find it interesting how the author writes his character’s thought process in such a way that he is constantly questioning himself in the things that he has done and what he plans on doing. This questioning is particularly apparent just after Raskolnikov has killed the pawnbroker and is recapping all that he has done and how he has hidden the pawnbroker’s items he has stolen. He thinks to himself â€Å"What is wrong with me? Do you call that hidden? Is that any way to hide things? (90). The author could have showed a similar approach to Rasko lnikov’s madness by giving us a description of a frantic Raskolnikov via other characters’ thoughts but instead Dostoevsky lets readers inside Raskolnikov’s head in order to get a more accurate depiction of Raskolnikov’s thought process and madness. Part II: Describe the Tone Words used: stately, peevish, prim, offensively, mistrustfully, alarmed, affronted, staring motionlessly, deliberateness,Show MoreRelatedRaskolnikovs Desire for Isolation in Crime and Punishment Essay1351 Words   |  6 Pagespage of Crime and Punishment, there is an air of isolation. The novel opens to Raskolnikov leaving his apartment. While on his way out, he is in hopes of not meeting his landlady, who may demand payment for his long overdue rent. From here, it becomes evident early on that Raskolnikov does not truly wish to be in the company of others. He isolates himself from society. This is shown in Part II, Chapter II when Raskolnikov seeks out his friend, Razumikin. He goes to Razumikin’s apartment for no clearRead MoreCrime and Punishment by Fyodor Dostoevsky Essay896 Words   |  4 PagesIn Fyodor Dostoevskys Crime and Punishment, the theme of duality and the conflict between personal desires and morals is present throughout much o f the novel. There are dual conflicts: one external between a disillusioned individual and his world, and the other internal between an isolated soul and his inner thoughts. It is the internal conflict in the main character, Raskolnikov, that is the focused on for much of the novel. The first of Rodya’s two sides is his intellectual side. This sideRead MoreThe Philosophy Of Crime And Punishment1182 Words   |  5 Pages..it was this that defeated him† (Hugo 1181). Javert’s adherence to his internal conflict imploded and eventually influenced his suicide; a reader might see Javert’s decision and confirm that an inner conflict of motives prompted his unanticipated action. Fyodor Dostoyevsky, a 19th Century existentialist Russian author, portrays a similar theme in his book Crime and Punishment which tells the story of a man named Raskolnikov, the suspect of a murder case, who appears like a puppet with actions thatRead MoreRaskolnikovs Character Develo pment in Crime and Punishment by Fyodor Dostoevsky1095 Words   |  5 Pagesthat results in a lack of trust present in one’s private life. Youngsters are taught not to trust others around them and lie as a way of being. In the famously acclaimed novel Crime Punishment by Fyodor Dostoevsky, Raskolnikov’s struggling internal conflicts portray his sudden epiphany of truth that changes his native ethical beliefs. Dostoevsky conveys Raskolnikov’s ongoing punishment to further exemplify a grander theme present in today’s world: the struggle of being human. In 1860s Russia, majorRead MoreReligion as Societal Conformity in Crime and Punishment Essay1038 Words   |  5 Pagesmake Raskolnikov mentally ill and eventually turn himself in to face the punishment for his crimes. Religion influences every character in the book, but none more ardently than Raskolnikov. Understanding religion’s role as a force for conformity in Crime and Punishment provides a powerful insight into character motives and, furthermore, philosophical influences. The first thing to address while discussing the author’s purpose is to examine the motivation of the main character, Raskolnikov. In CrimeRead MoreExposing Nihilism in Crime and Punishment by Fyodor Dostoevsky1706 Words   |  7 PagesRodion Raskolnikov, is intelligent yet bitter and unfeeling, having denounced his morality and bonds with society. He embodies the qualities of nihilism, the desertion of all emotional and ethical concerns. This philosophical doctrine is historically ubiquitous, particularly with the Nihilist Movement, one of Imperial Russia’s Great Reforms, and the growing apostasy and atheism of postmodernity; both instances aptly highlight the abandonment of virtue, individual and societal. Raskolnikov is an impoverishedRead MoreThemes in the Opening Passage of Crime and Punishment Essay1030 Words   |  5 Pagesthoughts and transgressions of Raskolnikov penetrates the heart and mind of the reader with exceptional insight, skillfully constructed suspense plots and a dynamic, autonomous hero. It is true to state that Crime and Punishment had a profound influence on the modern intellectual climate, sparking off a wave of existentialist writings, and it is not difficult to discover why. The intricate and enthralling exploration, carried out by Raskolnikov, of conflicting internal drives, personal motivationsRead MoreAnalysis of Dostoevsky ´s Crime and Punishment Essay example1281 Words   |  6 Pagesmurder of the pawnbroker bears little significance when compared to the punishment that Raskolnikov endures. The murder is the direct result of Raskolnikovs Ubermensch theory. Though it takes a while for Raskolnikov to realize the profound mistake in his theory and in his logic, his tedious yet prolific journey eventually leads him to redemption. Suffering, guilt and societal alienation prompt Raskolnikov to reject his Ubermensch theory and ultimately achieve redemption. Through Raskolnikovs characterRead MoreIntellectualism In Crime And Punishment By Fyodor Dostoyevsky1007 Words   |  5 Pagesthe greater good. A prime example of this manifests in the novel Crime and Punishment by Fyodor Dostoyevsky. The main character, Raskolnikov, illustrates how one’s pride and intellect can cause them to alienate themselves from the rest of humanity and commit crimes they believe are for the benefit of them public. However, in actually committing a crime does Raskolnikov realize that he is not immune to falling victim to guilt, delirium, and faintness in response to the crime committed. After thisRead More Crime And Punishment - Style Essay example1394 Words   |  6 Pagescharacter of Raskolnikov is one who may be considered evil or immoral for his act ions, however his portrayal by the author is one that instills sympathy in the reader for the character due to his motives and personal, internal consequences he suffers for his crime of murder. There is considerable evidence supporting the view that Raskolnikov wants his theory surrounding the murder to be proven wrong, to get caught, and to be punished. This tells the reader that deep down, Raskolnikov knows in his

Dont Let Crooks Steal Your Identity How to Protect Yourself and Your Assignment

Essays on Don't Let Crooks Steal Your Identity: How to Protect Yourself and Your Credit Rating Assignment The paper "Don't Let Crooks Steal Your Identity: How to Protect Yourself and Your Credit Rating" is a great example of an assignment on finance and accounting.What are several methods that crooks use to steal your identity?Some of the most basic methods that crooks could implement to steal my identity is stealing my driver's license or passport. They can easily steal my credit card and use it to make purchases (Montague, 2004). They can access my personal information by taking discarded bank statements and pre-approved credit card applications from my trash. A more elaborate method involves the crooks finding out my name, birth date, and Social Security number, and then using the information to take over my current bank accounts or to create new ones. How do you discover that someone has stolen your identity?The most noticeable sign that someone has stolen my identity would be unauthorized activity in my bank account. Checks can start to bounce and there will be a significantly less amount of money - and an equally increased amount of activity - in the bank account (Pope, 2006). Furthermore, collection agencies can begin to call when they discover that purchases have been made via credit cards, but the credit cards are not being paid off. Finally, my credit score will be greatly affected due to the bad marks against itWhat steps can you take to thwart identity thieves? To thwart identity thieves, I can begin by making my personal information less accessible to others. Instead of throwing out documents with my information on it, like financial records or pre-approved credit card applications, I can shred them first. I will memorize my Social Security number so that I can leave the card locked up in a secure place. I can also ignore e-mail requests asking for my personal information, and only give out my Social Security number when it is necessary and I am guaranteed of the validity of the company obtaining itWhat actions might you take to ensure that your credit cards and other financial information are secure?To make sure that my credit cards and other financial information are secure, I can regularly check my credit report to ensure that nothing seems out of the ordinary. To make my information harder for someone else to steal, I can also have my name removed from junk mailing lists and telemarketing directories. Finally, at the first sign of inconsistency with any of my financial data, I will immediately report it to the necessary authorities to avoid it from doing any further damage to my credit rating and my financial well-being (Hoffman, 2010).

Business ProjectCustomer Relationship Management

Question: Discuss about theBusiness Project for Customer Relationship Management. Answer: Introduction CRM refers to Customer Relationship Management, a term that was coined in 1990s by some eminent management gurus, namely,John Kotler, Philip Kolter, Robert S. Kaplan and John C. Maxwell. Referring to the strategies, practices and technologies the companies and a firm utilizes to manage customer interaction and to analyze data during the period of customer lifecycle in order to improve the business relationship with customers so that it leads to customer retention and drives sales growth. Through CRM informer can be compiled about the customers from different channels like telephone, live chat, website, direct mail, social media and marketing materials.CRM also can provide the details of the staff who is dealing with the customer so that the purchase history, buying preferences and personal information of the customers can be obtained (Zakaria et al. 2014). The paper discusses a literature review about CRM for front line staff. The main idea is to explore the importance of customer service staff and see how it has an impact on the developing and maintaining the relationship with the customers. The front-line staffs are the people who deals constantly with the queries of the customer and are the first one to interact when the customer seek any guidance or help. They do play an important role in building the impression on the customer and retaining the customer. So it is worth studying the CRM for front-line staff them (Taylor and Barber 2016). The paper starts from the basic concepts of the relevant terms like CRM, front-line staff, loyalty and others to understand the relation between CRM and the related terms. It discusses CRM as a business tool that helps to gain higher profit from the customer and where front-line staff plays the major role as they helps in gain the loyalty of the customer. Further the paper makes a detail study of the literature available in the area and tries to find the potential gap in the literature that can lead to framing of a research question. Definition The paper starts with defining the term Customer Relationship Management (CRM). In the literature of marketing, it has been noticed that the terms relationship marketing and CRM are interchangeably used. One of the oldest definitions of CRM refers to maintaining strong lasting marketing oriented relationship with individual account. The concept of individual account was applied in the industrial market in defining CRM. Nevin (1995) points out that the CRM term is used to show different perspectives and themes. Some themes are discusses functional marketing from narrow perspectives while other considers broad approach. The former is basically a database marketing that emphasizes on the promotional activities of marketing while the latter emphasizes on customer retention strategies and believes in using different marketing tactics that lead to develop bonding with the customer and make possible to stay in touch with the customer ever after the sale. The more popular approach to CRM in the era of information technology is to concentrate relationship with individual customers so that the database can be integrated with long term growth strategy and customer retention policies .( Stock and Bednarek 2014) The definition of CRM can be summarised as it refers to the different practices that is followed by the organization to develop and retain healthy and effective relationship with the customers with the adoption of modern technologies. Customer loyalty is one of the major objectives to obtain in CRM. Developing a base of loyal customer is beneficial for the firm and majority of the companies endeavour to obtain customer loyalty and due to huge competition in most of the sectors, the challenge to gain customer loyalty increase further. It has always been considered as a major element of retaining the customer but in todays tough competitive world, even if the customer seems to be satisfied, there is no guarantee that he or she will retain with the company (Hsiao and Chiou 2014). Thus it demands more rigorous study to identify the factors that retain the satisfied customers and gain their loyalty as these customers will always generate profit for the firm in long run. The customer do not always change the company due to dissatisfaction, sometimes the customers are indifferent among the choice of companies due to their lack of detailed knowledge about the market and company (Stein et al.2013). In marketing, customer satisfaction is the most important and every organization tries to enhance its ability to satisfy the customer. A dissatisfied customer may seek redress cell and demands attention. If the company fails to address the dissatisfied customer properly than it can lead to adverse affect in the companys image and profit. On the other hand, the possible chances of a satisfied customer to come back to the company are very high. Also a satisfied customer will always spread well about the company and through word of mouth, the company may bet new customers as well. Hence every organization tries to attain customer satisfaction through different strategies (Wang and Feng 2012). Customer retention become important for the companies and can be attained by gaining customer loyalty. However, it depends on several other factors besides customer satisfaction. The factors are better price, product choice, greater convenience and increased income. Sometime customer satisfaction is also considered as an indicator for the companys future market competitiveness and profit. If the customer is satisfied then there are higher chances of gaining customer loyalty and hence it has become an important goal for majority of the corporate (Shapiro et al.2014). There has been a strong relationship between customer satisfaction and customer loyalty. However, there have been various studies to learn the type of relationship. It may not be linear always and depends on several attributes of consumer. One of the famous slogans in marketing that highlights the objectives of the company of giving importance to customer satisfactions is Customer is a king (Rayport et al. 2005). Customer loyalty has been one of the strategic objectives of the corporate. It is expensive to acquire customers but once the company gain their loyalty, it become easy for the firm to obtain premium price from the company. The most effective methods of generating customer loyalty are to delight the customers and to deliver excellent service and quality products to establish superior customer value. However sometimes switching cost become an important determinant for the customer to stick to the company and firm must ensure that switching cost for the customer should not be less than the services and satisfaction level of the customer. Thus customer loyalty has been a popular concept and refers to winning the customers confidence. It can be regarded as one of the important concern for CRM (Rababah et al. 2011) CRM as a Business Tool CRM can be viewed in different ways. It can be regarded as a response to the emerging environment of customer oriented marketing strategy and importance of building brand loyalty. It can help the organization to become customer-centric and enhance information technology in business. Further, it can be regarded as the most important way increase customer value and profitability of the organization. In other words, CRM can be the most effective business tool that increase profit and creates value for the customer (Quinton 2013). Managing database is one of the major tasks of organization to have effective communication with the customers. CRM has provided it successfully by bringing IT based solution CRM has become one of the important tool in todays emerging market of strong competition and particularly for mid-size enterprise; the CRM practices can average the difference between failure and success and in todays era majority of the company is seeking to understand the concept and mechanism of CRM. CRM basically brings IT based solution to any problem in the corporate by using different tools and applications and creating customer service surface. However, few finds the criticality of the database and its management and development complicated. In a broader concept, CRM is a IT face of business processing whose objective is to establish beneficial relationship with the customer in order to obtain customer retention, higher profit and customer value (Nguyen and Mutum 2012). Identification of the customers is vital for any organization. The firm first need to identify them and then try to acquire them by providing their requirements and lastly has to nurture them to gain their loyalty and sustain the relationship with the customer CRM helps in augmenting the marketing efforts of a firm and bring mutual benefit to the company. It builds relationship with the customer through the use of effective technology and assist in building long lasting relationship with the customer. Further, CRM also helps in building cooperative relationship with the marketing organization to increase the volume of the business and profitability of the enterprise. Therefore CRM can be considered as a tool, strategy for marketing organization and process that deals with first identifying the customers, then acquiring them and nurturing them to retain the customer for long run interaction which lead to a development of beneficial association between marketing organization and customers (Neslin et al.2013). Technology definitely plays a vital role in bringing efficiency in work and effective communication with the customers with transparency.CRM has helped in using the technology efficiently and effectively. CRM plays a vital role in developing business and enhancing profit. It is managed effectively by using technology based solution and improves business activity. It paves the way for ERP, MRP, Customer Relationship management and Supply Chain Management as IT based solution for any organization. It has become possible due to several advancement in IT programming, and architecture developing ability. One of the most famous and useful architecture is client-server architecture which has proved to have endless solutions and opportunities. CRM has made it possible to optimise supply chain management and connect the supplier through the customer (Neslin 2014) by using technology that organize, automate and synchronize salesm provide technical support and customer service. Segmentation refers to dividing the market into groups and subsets of consumers so that the organization can understand their customers better and can target the groups for meeting their needs and requirement. CRM as a tools has assisted in targeting the groups and understand the customer in a better way. The manager of the company can use CRM as an effective tool for business by connecting the company with the customers and learn the need of the customers. It helps the company to understand which products are required by the customers and accordingly it frames the product in the business. Further, CRM helps to gain knowledge of the customer with respect to segmentation, potentiality to contribute to the profit and profiling. CRM also help to reach the customer and link him or her to the product. It does not require any physical aspects to be present in the market (Malthouse et al. 2013). Different companies follow different strategies in the market but everyone desires to be a part of CRM and it has been deployed to revolve around the customer in form of customer identification, selection, conversion and retention. CRM driving force is customer value management where process technology and people work together to achieve the goal of customer value management. The questions which a company must highlights while implementing CRM is What should be the process in place to manage the customer 24 X 7 X 365? What need to be the skill, mind set and empowerment issues? Which technology to select keep in mind the company or industry nuances? (Kishor and Nagamani 2015) Process, People and Platforms are the three Ps of generating lead in the business. They are connected to each other and have to be carried out efficiently so that the lead can be converted into business return To put a comprehensive CRM plan in place the company has to map the interface between Processes, People and Platforms. From a technology perspective, different models of CRM can be provided that shows the firms requirement in terms of design, development and implementation of CRM. The main purpose of the model is to make sure that the processes are put in their place and CRM becomes functional (Khodakarami and Chan 2014). Frontline employees in marketing refers to the people who are directly in contact with the customers and is involved in the process of meeting he need of the customer and selling the product to him. They definitely play an important role in business There are several researches on CRM and its practices. According to Ruth (2014), a demand resource model was developed where the customer resources and customer demands affects the satisfaction of the customer through the front-line employees customer oriented behaviour and customer oriented attitude. The study has identified that an important source of customer satisfaction is customer behaviours. Customer satisfaction is enhanced by the frontline employees by being customer oriented attitude (Hollensen 2015). Front-line revolution has been originated to manage the coordinated interface system Several studies have been done on this regard. It has been suggested by some that company should do internal audit of their interface and optimize it in three phases, i.e.,call separate, relate and integrate phase. Such an interface system forms the base for efficient CRM and shows the competitive advantage for many firms. A pre-implementation plan has been suggested for CRM which aims to communicate a culture of customer oriented within the organization. It increases the understanding of CRM among the employees and spreads the knowledge to everybody within the organization (Gebert et al. 2013). Role of Front Line Staff in Increasing Loyalty The role of front-line staff is undoubtedly important as they are directly in contact with the customers and can develop positive relation with them so that it increases customer loyalty with the company. Its importance became more noticeable when a crisis in CRM was identified. Several studies have indicated the gap between single channel and multichannel customer spending both offline and online. It has been noted in a study that customer spend more ofline than online. For every dollar spend online, customer spends six dollar offline. Further, tri-channel customer spends six times more than single-channel customer. It shows the proportion of multichannel customer has increased more than the single-channel customer. Due to this the demand of customer service has increased and CRM has started facing crisis in terms of achieving efficiency in customer value management. The multichannel customer have become deployed and discontented due to lack of good relationship with the company. It resulted in losing the multichannel customer as they end up choosing different brands when offline purchases are done. The customer disloyalty has started growing and companies were not able to meet the requirement of cross channel services. In one of the research, it was revealed that only 27% of the companies have met the 80% criteria for having efficient and required cross channel interaction with the customers (Fournier 2013). The number of shoppers was growing at an increasing rate and companies were finding difficulties in servicing them and obtaining customer satisfaction. It is told that higher customer satisfaction lead to business growth but vice-versa may not be true, i.e. business growth may not lead to satisfied customers. The companies are lacking proper management of increasing demand of customers and this result in slower services, crowding and longer lines. The trend of declining customer satisfaction has led to the interaction and relationship management crisis of business today. The companies are facing huge cost and falling in labour quality while the customers are getting more demanding and sophisticated. Hence the challenge to the companies today is how to maximise the performance of the less qualified labour force by using advanced technology so that the customer satisfaction is obtained in multichannel shopping (Finnie and Randall 2002). The crisis in CRM has led to the revolution of front-office operation which happens at the point of interaction between companies and customers and can affect the total work force. The front-line machine labours are in the form of websites, automated voice-responses, kiosks, touch screens and vending machines which has replaced the domain of human and now the smart devices are able to interact with customer more effectively. It has made possible to serve the people from remote places where human resource cannot be provided. In other words, the companies have adopted the displacement and substitution policy to meet the increasing requirement of serving customer and creation of labour shortages (Fagerstrm et al.2015). The role of Frontline staff has helped the organization to come out of the crises by making it possible to link to multichannel customer simultaneously by using technology effectively. The process of frontline staff operation is discussed in the next paragraph. Front-office implementation had changed the shape of customer relationship management function and interaction between the company and the customer. It has allowed the company to achieve effective interaction with the customer at lower cost of serving them. Its success has made a large number of companies adopting the front-office automation operation which has been characterized with three main features (Coelho 2013) Substitution: Positioning machine in place of people by putting kiosk in place of counter person or e-ticketing Complementarily: collaborating machine with people or people with machines. For example, when an employee uses Wifi- enabled handheld device to provide the service to the customer Displacement: it refers to outsourcing the work to machines. For example, a food chain taking order through call centres. The innovation of front-line operation has increases the efficiency of the companies in meeting multichannel customers demand and so has made the companies gain the loyalty of the customer as now the customers are satisfied from the companys service. Hence front-line operations have helped the companies to earn customer loyalty again which they were losing due to multichannel operations (Brennan et al. 2014). Gap in the Literature Despite of the increased technology and innovated operations of CRM along with front-line services, the multinational and the domestic firms are facing grievances from the customer in terms of unsatisfied services or reckless behaviour or technological snag. The companies are still losing customer and facing disloyalty from customer despite of all the efforts to satisfy the customer. What may be the reason for it? Where the company do fails in meeting customer requirements? How to feel the gaps between the service provided by the company and the service expected by the customers? These are some of the questions which arise in todays business operations (Blumberg 2016). Through the understanding of the study, it can be sated that some research is required in get the answers for the above mentioned questions. Taking clue from the raised question, the paper tries to raise an area of research in understanding the root cause of increasing customer grievances. In this regard, a research can be conducted by selecting few companies and studying their operations along with the customers feedback. The companies taken should be a mix of high technology oriented company and low technology oriented company. The feedback and grievances proportion should be compared between the companies to understand whether technology plays a role in increasing the customer grievances or not. Later, identifying the factors leading to customer grievances and then finding a solution for it (Bitran et al. 2008). Conclusion To conclude, the paper has discussed the literature review on CRM for front-line staff. It has stated in details the reason behind the origination of CRM and then the objectives and functions of CRM in building a good relationship between customer and organization. The role of CRM has been discussed and analyzed in increasing the profit of the organization. Further, how the changing market conditions have changed the customers behaviour and demand has been examined. In this regard, the front-line operation has been stated and examined. The role of frontline operation in gaining customers loyalty has been discussed in details and how it has helped in removing the crisis of CRM. The paper then finds out the gap in research in terms of less study towards customers grievances and the link in the business operations. Despite of the increasing use of updated technology to satisfy customer, there is less fall in customer grievances. The paper has identified this area of research which needs some attention. References Bitran, G.R., Ferrer, J.C. and Rocha e Oliveira, P., 2008. OM Forum-Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters.Manufacturing Service Operations Management,10(1), pp.61-83. Blumberg, D.F., 2016.Managing high-tech services using a CRM strategy. CRC Press. Brennan, J.J., Siebert, W.H., Cerrone, M.C. and Williams, J.R., Buzztable, Inc., 2014.System for customer relationship management using wireless communication. U.S. Patent 8,897,810. Coelho, T.L., 2013.Customer relationship management model-A strategic and analytical approach for Amorim Turismo(Doctoral dissertation). Fagerstrm, A., Aksnes, D. and Arntzen, E., 2015. An Experimental Study of Intertemporal Choices: The Case of Customer Relationship Management.Managerial and Decision Economics. Finnie, W. and Randall, R.M., 2002. Loyalty as a philosophy and strategy: an interview with Frederick F. Reichheld.Strategy Leadership,30(2), pp.25-31. Fournier, S., 2013. Secrets of customer relationship management: its all about how you make them feel.Journal of Services Marketing. Gebert, H., Geib, M., Kolbe, L. and Riempp, G., 2013. Towards customer knowledge management: Integrating customer relationship management and knowledge management concepts. Retrieved 03 March 2014, from Institute of Information Management. University of St. Gallen. St. Gallen, Switzerland: file.C:/Users/jmt/Desktop/Towards_customer_knowledge_management. pdf. Hollensen, S., 2015.Marketing management: A relationship approach. Pearson Education. Hsiao, C.C. and Chiou, J.S., 2014, October. SOCIAL INFLUENCE AND CUSTOMER LOYALTY IN A COLLABORATIVE COMMUNITY: AN EXPLORATORY STUDY. In Ideas in Marketing: Finding the New and Polishing the Old: Proceedings of the 2013 Academy of Marketing Science (AMS) Annual Conference (p. 222). Springer. Khodakarami, F. and Chan, Y.E., 2014. Exploring the role of customer relationship management (CRM) systems in customer knowledge creation.Information Management,51(1), pp.27-42. Kishor, N.R. and Nagamani, K., 2015. Customer relationship management in Indian Banking Sector.ACADEMICIA: An International Multidisciplinary Research Journal,5(7), pp.74-82. Malthouse, E.C., Haenlein, M., Skiera, B., Wege, E. and Zhang, M., 2013. Managing customer relationships in the social media era: introducing the social CRM house.Journal of Interactive Marketing,27(4), pp.270-280. Neslin, S.A., 2014. Customer Relationship Management (CRM). InThe History of Marketing Science(pp. 289-317). Neslin, S.A., Taylor, G.A., Grantham, K.D. and McNeil, K.R., 2013. Overcoming the recency trap in customer relationship management.Journal of the Academy of Marketing Science,41(3), pp.320-337. Nguyen, B. and Mutum, D.S., 2012. A review of customer relationship management: successes, advances, pitfalls and futures.Business Process Management Journal,18(3), pp.400-419. Quinton, S., 2013. The digital era requires new knowledge to develop relevant CRM strategy: A cry for adopting social media research methods to elicit this new knowledge.Journal of Strategic Marketing,21(5), pp.402-412. Rababah, K., Mohd, H. and Ibrahim, H., 2011. Customer Relationship Management (CRM) Processesfrom Theory to Practice: The Pre-implementation Plan ofCRM System.International Journal of e-Education, e-Business, e-Management and e-Learning,1(1), p.22. Rayport, J.F., Jaworski, B.J. and Kyung, E.J., 2005. Best face forward: improving companies' service interfaces with customers.Journal of Interactive Marketing,19(4), pp.67-80. Shapiro, I.M., Dupree, T.E. and Keys, K.D., Ifbyphone, Inc., 2014.Systems, method, and computer program product for cross-channel customer relationship management support with dynamically inserted voice call numbers. U.S. Patent Application 14/228,789. Stein, A.D., Smith, M.F. and Lancioni, R.A., 2013. The development and diffusion of customer relationship management (CRM) intelligence in business-to-business environments.Industrial Marketing Management,42(6), pp.855-861. Stock, R.M. and Bednarek, M., 2014. As they sow, so shall they reap: customers influence on customer satisfaction at the customer interface.Journal of the Academy of Marketing Science,42(4), pp.400-414. Taylor, C. and Barber, N.A., 2016. How will my wine purchase decision be viewed by others?.Journal of Wine Research, pp.1-24. Wang, Y. and Feng, H., 2012. Customer relationship management capabilities: Measurement, antecedents and consequences.Management Decision,50(1), pp.115-129. Zakaria, I., Rahman, B.A., Othman, A.K., Yunus, N.A.M., Dzulkipli, M.R. and Osman, M.A.F., 2014. The Relationship between Loyalty Program, Customer Satisfaction and Customer Loyalty in Retail Industry: A Case Study.Procedia-Social and Behavioral Sciences,129, pp.23-30.

Indigenous Population of Australia Samples †MyAssignmenthelp.com

Question: Discuss about the Indigenous Population of Australia. Answer: Description With increasing globalization, expanding immigration and growth of minority population, countries across the globe are increasingly becoming diversified. Thenursing profession is one such domain that is influenced by the social and cultural diversity of the individuals serving in this field (Carney, 2016). As an enrolled nurse, I take this opportunity to reflect upon the culturally and socially diverse background of my peer that is different from mine. While I am a non-indigenous Australian, my peer Ms. X belongs to the indigenous population. The health beliefs and values of indigenous individuals are directed more towards spiritual and non-medical healing processes. As mentioned by per my peer, her upbringing has been guided by non-invasive treatment approaches that are perceived as an element of holistic care. According to her, a comprehensive and effective care approach needs to have the mindset that natural forces are to be utilized for patient care. Reflecting on this fact, it c an be stated that thenursing practice to be delivered by her would certainly be biased towards traditional care options. The difference in concepts and opinions based on rituals and practices between an indigenous and non-indigenous healthcare professional might lead to conflict between them. Feelings Indigenous population of Australia is the Aboriginal and Torres Strait Islander individuals belonging to the country who have descended from groups existing in the country as well as surrounding islands before colonization by the British. Though they are marked as a part of the broader Australoid race, noteworthy differences lie in cultural, social and linguistic customs between the individuals of this population (Willis et al., 2016). It was already known to me that the traditional beliefs and attitudes of indigenous population have not been successful in adapting to the changes in the circumstances and advancing medical technologies. While drastic changes have come up in relation to healthcare delivery, there have been fewer changes in the mentality of the individuals belonging to this group who have a different perception altogether regarding health issues. In reference to health care, it is prominent that these individuals have submissively denied a number of Western beliefs and practices (Couzos Thiele, 2016). I believe that such an attitude of the aboriginals is due to the fact that their health believes play a significant role in providing meaning to events related to illness as well as death. The approach of these individuals for helping others is distinctly different. I support such form of healing as the beneficial outcomes for patients have been witnessed often. Evaluation The communication with my peer helped me in gaining deep insight into the notions and concepts of health care promoted by indigenous professionals. The role of traditional healing process deserves special mention in here as traditional Aboriginal medicine is practiced on a wide scale in different parts of Australia. Such form of treatment include bush medicines, and these are symptom specific. Examples of bush medicine include restricted diet, herbal preparations, massage and external remedies like smoke, steam and heat (Lee Courtenay, 2017). I was surprised to learn that the indigenous people had faith that such form of natural medicines works for a wide range of acute and chronic form of illness. The knowledge made me realize that natural forms of medicines are more appreciated since they have fewer chances of side-effects. A resource that can be useful for my peer in due course ofnursing practice is the website naturalhealthmag.com.au. This website provides valuable information o n the usefulness on a number of bush medicines that have been proved to be effective for a number of curable diseases. The information contained in the website would guide a professional keen on using such medicines for patient care (naturalhealthmag.com.au, 2017). Analysis My belief that the traditional healing method might be followed is backed by a rich pool of literature. As highlighted by Jazani et al., (2016) traditional healers explore the ancient healing practices and apply them alongside of western medical frameworks. The health gap is closed after a combination of the two forms of approaches is delivered. As opined by Sheikhian et al., (2016) traditional medicinal approaches include more than just the physical health. It engages a holistic approach for treating the spiritual and cultural factors causing disease. For moving forward, it is necessary to acknowledge that western medicine is not the only healing approach (Black, 2016). Conclusion It can be concluded from the discussion that Indigenous traditional medicine needs to be integrated into national health care in Australia. It is also learned that diversity in culture is reflected through the care approaches of healthcare professionals. Health care professionals who are in support of such techniques are to be provided with resources that are helpful in this regard. For assisting an indigenous Australian so that he feels safe in a hospital environment, it is necessary to acknowledge the cultural and ethnic background of the individual and communicate in a clear manner while showing dignity and respect. Action Reflecting upon what is learned, I would bring about a change in my practice as a nurse in that I would be more supportive of my peer while attempt would be made to treat a patient with traditional medicines such as bush medicines. Under circumstances when a potential conflict might arise due to differences in opinions regarding western and traditional medicine, a clear communication would be made to understand the applicability of the two so that the decision made is justified. References Black, B. (2016). Professional Nursing-E-Book: Concepts Challenges. Elsevier Health Sciences. Carney, K. (2016). Nursing Diversity.AJN The American Journal of Nursing,116(5), 13. Couzos, S., Thiele, D. D. (2016). Aboriginal peoples participation in their health care: A patient right and an obligation for health care providers.Aboriginal and Islander Health Worker Journal,40, 6-7. Health, food, nutrition holistic healing | Australian Natural Health Magazine. (2017).Naturalhealthmag.com.au. Retrieved 4 October 2017, from https://www.naturalhealthmag.com.au/ Jazani, A. M., Azgomi, R. N. D., Fazljoo, M. B., Hamdi, K. (2016). Herbal remedies for oligomenorrhea in Traditional Persian Medicine.Trends in Pharmaceutical Sciences,2(4), 238-240. Lee, L. S., Courtenay, K. (2016). Enrichment plantings as a means of enhanced bush food and bush medicine plant production in remote arid regionsa review and status report.Mystery Train 2007. Sheikhian, A., Rezapour, S., Shirzad, H. (2016). The most important Iranian medicinal plants with immunomodulatory property according to traditional medicine and modern research findings.Journal of Chemical and Pharmaceutical Sciences,9(4), 3423-6. Willis, E., Reynolds, L., Keleher, H. (Eds.). (2016).Understanding the Australian health care system. Elsevier Health Sciences.

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